Delivering Business Results Through People-Centered, Skills-Based Training

MDA Hospitality Solutions, LLC was established in January of 2015 and inspired by Mary’s intense passion for delivering exceptional service and realizing success through people. Mary has held successive leadership roles within iconic hospitality brands, such as the Walt Disney Company, Four Seasons Hotels & Resorts, Mandarin Oriental Hotel Group, and Fairmont Hotels. Mary exceeded the Walt Disney leadership survey benchmark and was recognized as a Partner in Excellence, representing the top 1% of the Disney Company. As the Food & Beverage Director with Fairmont Hotels, her team successively progressed from ranking #63/63 in the company to #10 in the world, and earned the #1 position for both Staff Knowledge and Creativity of Food and Beverage. As the founder of MDA Hospitality, Mary and her team focus on distilling operational processes and translating the steps into simplistic methods that are achievable for employees to execute. This formula has resulted in increased guest service scores, improved profitability, and, most importantly, employee confidence and retention with our partner brands. Mary holds a Bachelor of Arts from the College of the Holy Cross, a Master of Education, and a Master of Business Administration. She is an avid reader, loves traveling, and spending quality time with her family.