Your Dedicated Training Partner in Maximizing Results 

Let our talented team guide you on the path to success

Your Dedicated Training Partner in Maximizing Results 

Let our talented team guide you on the path to success

About Our Company

MDA Hospitality Solutions is dedicated to strengthening businesses by effectively improving service excellence and increasing team retention. To achieve this, we conduct a comprehensive analysis of the business operations and implement custom training plans.

MDA Hospitality Solutions diagnoses the operation, develops engaging training plans, and implements long-term strategies for sustained success.

MDA Hospitality Solutions’ approach includes working alongside the operational team, identifying gaps, establishing a critical path, and partnering with operators to ensure the plan is achievable.

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Our Founder

Mary D'Argenis-Fernandez

MDA Hospitality Solutions, LLC was established in January of 2015 and inspired by Mary’s intense passion for delivering exceptional service and realizing success through people. Mary has held successive leadership roles within iconic industry brands, such as the Walt Disney Company, Four Seasons Hotels & Resorts, Mandarin Oriental Hotel Group, and Fairmont Hotels. Mary exceeded the Walt Disney leadership survey benchmark and was recognized as a Partner in Excellence, representing the top 1% of the Disney Company. As the Food & Beverage Director with Fairmont Hotels, her team surged from a #63 ranking in the company to #10 in the world and earned the #1 spot for both Staff Knowledge and Creativity of Food and Beverage.

As the founder of MDA Hospitality, Mary and her team focus on distilling processes and knowledge into simplistic methods that are achievable for employees to understand and execute. This formula has resulted in increased guest service scores, improved profitability, and, most importantly, employee confidence and retention.

Mary holds a Bachelor of Arts from the College of the Holy Cross, a Master of Education from Worcester State University, and a Master of Business Administration from Webster University. She is an avid reader, loves traveling, and spending quality time with her family.

Our Process

Our unique Four-Step Methodology delivers proven service results

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Approach

MDA Hospitality Solutions instills employee confidence through the following steps:

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    Diagnose Operation

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    Design Customized Training

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    Implement Systems and Processes

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    Sustain and Measure Results

Differentiators

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    We partner directly with operational teams to sustain long-term results

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    We serve as a liaison between employees and leadership to achieve outstanding business results

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    We apply hands-on operational experience

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    We translate training into the company language

Our Projects

Reach Out to Us

We would love to hear from you. For more details about our services, please contact us.