Delivering Business Results Through People-Centered, Skills-Based Training

Delivering Business Results Through People-Centered, Skills-Based Training.

About Our Company

MDA Hospitality Solutions is dedicated to strengthening businesses by effectively improving service excellence and increasing team retention. To achieve this, we conduct a comprehensive analysis of the business operations and implement custom training plans.

MDA Hospitality Solutions diagnoses the operation, develops engaging training plans, and implements long-term strategies for sustained success.

MDA Hospitality Solutions’ approach includes working alongside the operational team, identifying gaps, establishing a critical path, and partnering with operators to ensure the plan is achievable.

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Our Founder

Mary D'Argenis-Fernandez

MDA Hospitality Solutions, LLC was established in January of 2015 and inspired by Mary’s intense passion for delivering exceptional service and realizing success through people. Mary has held successive leadership roles within iconic hospitality brands, such as the Walt Disney Company, Four Seasons Hotels & Resorts, Mandarin Oriental Hotel Group, and Fairmont Hotels. Mary exceeded the Walt Disney leadership survey benchmark and was recognized as a Partner in Excellence, representing the top 1% of the Disney Company. As the Food & Beverage Director with Fairmont Hotels, her team successively progressed from ranking #63/63 in the company to #10 in the world, and earned the #1 position for both Staff Knowledge and Creativity of Food and Beverage. As the founder of MDA Hospitality, Mary and her team focus on distilling operational processes and translating the steps into simplistic methods that are achievable for employees to execute. This formula has resulted in increased guest service scores, improved profitability, and, most importantly, employee confidence and retention with our partner brands. Mary holds a Bachelor of Arts from the College of the Holy Cross, a Master of Education, and a Master of Business Administration. She is an avid reader, loves traveling, and spending quality time with her family.

Our Process

Our unique Four-Step Methodology delivers proven service results

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Approach

MDA Hospitality Solutions instills employee confidence through the following steps:

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    Diagnose Operation

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    Design Customized Training

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    Implement Systems and Processes

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    Sustain and Measure Results

Differentiators

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    We partner directly with teams to understand the operational workflow

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    We serve as a liaison between employees and leadership to translate objectives into achievable service processes

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    We apply hands-on operational experience

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    We translate training into the company language and deliver in a simplistic, approachable manner

Our Projects

Arizona
  • Arizona Biltmore, a Waldorf Astoria Resort
California
  • Hotel del Coronado, Curio Collection by Hilton
  • Hilton San Diego
  • La Quinta Resort and Club, a Waldorf Astoria Resort
  • The Beverly Hilton
  • Waldorf Astoria Beverly Hills
Florida
  • Banyan Cay Resort
  • Boca Raton Resort and Club, a Waldorf Astoria Resort
  • Casa Marina Key West, a Waldorf Astoria Resort
  • Conrad Ft. Lauderdale Beach
  • High Dive West Palm
  • Hilton Miami Airport Blue Lagoon
  • North Beach Village Resort
  • Ocean Club Key Biscayne
  • Shores of Panama
  • The Reach Key West, Curio Collection by Hilton
  • Waldorf Astoria Orlando
Georgia
  • Waldorf Astoria Atlanta Buckhead
Hawaii
  • Grand Wailea Maui, a Waldorf Astoria Resort
  • Turtle Bay Resort
Illinois
  • Conrad Chicago 
  • Waldorf Astoria Chicago
Louisiana
  • The Roosevelt, a Waldorf Astoria Hotel
Massachusetts
  • Rodeway Inn, Boston Logan Airport
Michigan
  • Michigan State University, Cochran Fellowship
Nevada
  • Virgin Hotels Las Vegas, Curio Collection by Hilton
  • Waldorf Astoria Las Vegas
New York
  • Conrad New York Downtown
  • Conrad New York Midtown
  • Pegula Sports and Entertainment
South Dakota
  • Celebrate Community Church
Tennessee
  • The Grove
Texas
  • Hilton Anatole
Utah
  • Courchevel Restaurant
  • Talisker Club
  • Waldorf Astoria Park City
Washington D.C.
  • Conrad Washington D.C.

International Projects

Canada
  • Hilton Toronto
  • Hilton Quebec
Colombia
  • Conrad Cartagena
Mexico
  • Hilton Cancun All-Inclusive Resort
  • Waldorf Astoria Cancun

Reach Out to Us

We would love to hear from you. For more details about our services, please contact us.