Delivering Business Results Through People-Centered, Skills-Based Training

MDA Hospitality Solutions, LLC was established in 2015 and inspired by Mary’s intense passion for delivering exceptional service and realizing success through people. Mary has held successive leadership roles within iconic industry brands, such as the Walt Disney Company, Four Seasons Hotels & Resorts, Mandarin Oriental Hotel Group, and Fairmont Hotels. Mary exceeded the Walt Disney leadership survey benchmark and was recognized as a Partner in Excellence, representing the top 1% of the Disney Company. As the Food & Beverage Director with Fairmont Hotels, her team surged from a #63 company ranking worldwide to #10 and earned the #1 spot for both Staff Knowledge and Creativity of Food and Beverage.

As the founder of MDA Hospitality, Mary and her team distill processes and knowledge into simplistic methods that are achievable for employees to understand and execute. This formula has resulted in increased guest service scores, improved profitability, and, most importantly, employee confidence and retention.

Mary holds a Bachelor of Arts from the College of the Holy Cross, along with a Master of Education and Master of Business Administration.