MDA Hospitality was contracted to support the relaunch of our signature restaurant. This was our third collaboration with MDA, following previous successful engagements. We were confident in their ability to guide us once again.
At the time, we were navigating staffing challenges, refining a new concept, and preparing for a Forbes inspection. MDA worked with us to reimagine the concept, shifting from a costly model to a more approachable, efficient offering that still maintained high quality.
In the months leading up to the reopening, the MDA team visited the property to observe operations firsthand. They developed service standards based on these observations and trained both our front-line staff and leadership to ensure consistency and excellence. Their training approach was accessible, practical, and empowering across all levels of the team.
Six months after reopening, the restaurant has exceeded performance goals and has earned a Forbes Four-Star rating. We credit a significant part of this achievement to MDA’s insight, structure, and support. It wouldn’t have been possible without them.