Business Analysis - MDA Hospitality Solutions

Services

MDA Hospitality is your full-service training partner. We write, design, and deliver quality training programs that meaningfully engage your team. Custom e-learning courses, optimized with instructional design, ensure your team has the tools to confidently execute their roles. We elevate your team’s enthusiasm, boost guest satisfaction and increase your bottom line. Don’t take our word, hear from our clients. Testimonials

Bar Service

Empower your bar team with spirited support through comprehensive materials and on-site training available for all aspects of your bar operation. The MDA team is dedicated to assisting your new or existing bar team in gaining knowledge, improving efficiency, and upholding brand standards, all while providing engaging service. MDA can optimize the backbar and service well layout, promoting a seamless operation even in high-volume situations.

In addition to technique and knowledge upskilling, MDA Bar Training focuses on delivering exceptional guest service. Our Bar Lead and Train the Trainer services establish the foundation for strong leadership teams. Supported by training materials, these teams can effectively pass on your brand’s recipes, processes, knowledge, and traditions to new team members, ensuring a consistent, high level of training for all future employees.

Beverage Development

Whether you are building a bar from the ground up or fine-tuning your existing offerings, MDA has the tools and expertise to help you develop and grow a top-shelf beverage program. Whether it’s a new bar program or an overhaul of an existing one, we can create and deliver custom menus, lists, recipes, and guides – all from scratch.

As industry veterans, we love collaboration with existing teams and can tailor the program to your needs – from happy hour menus to a Captain’s List, and everything in between. Our focus is on increasing your sales, profits, and guest satisfaction through comprehensive training, efficient inventory management, and inspiring cocktails.

Cost Containment

We conduct a comprehensive review of the three key aspects of your business: financial health, employee engagement, and guest service. This analysis forms the basis of a strategic plan for your company, which you may explore independently or with the support of our team.

MDA conducts business valuation services, identifies operational opportunities, and presents a comprehensive plan to improve your processes and performance. With years of direct operations experience, MDA provides valuable advice to owners and operators in areas of accounting, controls, budgeting, and forecasting.

MDA assesses employee engagement and guest service through ground-level research and observation. We excel in setting teams up for success by establishing training goals, critical training paths, and performing assessments.

Services: Strategic Planning | Business Analysis

Tangibles: Onboarding Plans | Critical Path for New Hires | Training Goals | Assessments

Hotel Opening Training

MDA meticulously plans and executes every aspect of employee learning to ensure a successful opening. We direct interactive training workshops and operational simulations to iron out any challenges before welcoming your guests.

We aren’t trainers. We are operators who train. From established hotel chains to one-of-a-kind resorts, the MDA team has experience working at all levels and managing multiple outlets concurrently, which ensures consistent coverage throughout the lead-up and into the opening weeks of your new operation.

Services: Hotel Openings & Renovations | Training Materials | Onsite Training | Virtual Training

Instructional Design

At MDA, we write, design, and edit interactive training assets, promoting consistency across your company. We speak in your brand voice and write concisely for effective understanding by employees. Fun and engaging evaluation tools ensure content is learned and easily applied to daily operations.

As hospitality veterans, we always put ourselves in the learner’s shoes. Our courses are designed using the latest Instructional Design tools and adult learning principles. Written by our team of industry professionals, these resources are styled with your organization’s graphics and optimized for use with your Learning Management System.

The result is curated eLearning courses that engage and educate your team, leading to enhanced guest service and employee retention. From individual courses to entire training curricula, MDA will turn your training Vision into Reality!

Services: Instructional Design | Graphic Design

Resources: Microsoft | Articulate 360 | Canva | MS Forms | Kahoots

Leadership Development

Effective leaders guide and encourage employees’ growth to deliver exceptional service. We ensure leaders align with employee training to maintain consistent messaging by engaging them in the training process and decision-making.

We aren’t trainers. We are operators who train. In instances where side-by-side training is necessary, MDA steps in to coach and assist your leadership team with daily operations and business flow. From there, we can help identify opportunities and implement solutions to improve guest service and your bottom line.

Operational Service

MDA serves as an extension of your training team. Once a new employee joins the company and completes orientation, we take it from there. MDA partners with departmental leadership and Human Resources to execute onboarding and ongoing departmental training. Our team’s experience provides content experts in nearly every aspect of the business.

We design tailored onboarding plans for new hires, ensuring they are primed for success, while keeping current employees up to date with safety, sanitation, product knowledge, and guest interaction. By understanding the critical guest touch points, we craft training that connects with your team in a meaningful, interactive style.

Restaurant Opening Training

The dedication and investment placed into launching a new restaurant deserves training that matches the commitment. MDA plans and implements every aspect of employee learning to ensure a successful opening. We conduct interactive training workshops and operational simulations to address any challenges before welcoming your guests.

We aren’t trainers. We are operators who train. From three-meal-a-day to luxury dining, the MDA team has experience working at all levels, with all types of service and cuisine, ensuring consistent coverage from the leadup to the opening weeks of your new operation.

Services: Restaurant Openings & Renovations | Training Materials | Onsite Training | Virtual Training (Restaurant, Bar, Hotel)

Spanish Training and Translation

MDA speaks your language. All the above services, written and in-person, are available in both English and Spanish.