Services

MDA Hospitality is your full-service training partner. We write, design, and deliver quality training programs that meaningfully engage your team. Custom e-learning courses, optimized with instructional design, ensure your team has the tools to confidently execute their roles. We elevate your team’s enthusiasm, boost guest satisfaction and increase your bottom line. Don’t take our word, hear from our clients. Testimonials

Custom Skills-Based Training

Transform your team’s potential into exceptional performance. Our training programs are custom-built to match your goals, culture, and brand voice where learning is seamless, relevant, and inspiring. Whether delivered through dynamic onsite workshops, highly interactive virtual sessions, or as training resources for your Learning Management System, every program is practical and results-driven. We equip your team with the skills and confidence to deliver unforgettable service experiences—boosting guest satisfaction and elevating your brand to new heights.

Services:

  • Service Excellence & Guest Experience
  • Communication Skills
  • Sales & Revenue Skills
  • Leadership & Team Development
  • Operational & Technical Skills
  • Cultural & Brand Alignment
  • Brand Standards and Service Culture
  • Opening Strategic Plan

Data + Learning Analytics

Unlock the full potential of your training programs though comprehensive Data and Learning Analytics. Track employee progress, measure performance improvements, and gain clear insights through custom metrics tailored to your organization. Transform learning into a strategic advantage with insights that drive improved service, confident teams, and measurable business results.

Services:

  • Training Performance Metrics
  • Pre- and Post-Training Knowledge Checks
  • Feedback Analysis
  • Learning Path Optimization
  • Continuous Learning Insights & Advisory

E-Learning

Empower your team with flexible, engaging training through eLearning. Desktop- and mobile-friendly courses are tailored to your company’s language and branding, covering everything from front-line employee skills to high-level leadership development. With custom content, on-demand access, and real-time tracking, your team can learn anytime, anywhere. Harness the power and convenience of eLearning to ensure consistent service, faster onboarding, and continuous, organization-wide improvement.

Services:

  • Custom-Branded E-Learning Development
  • Refresher & Re-Certification Modules
  • Learning Analytics & Reporting
  • Course Creation
  • Voiceover Services

Instructional Design

Bring your brand and service standards to life with powerful Instructional Design tools. Custom training resources and programs tailored to your organization’s unique needs are delivered in person or online. Tailored learning experiences are crafted to engage your team, strengthen consistency, and elevate guest interactions. Transform training into a competitive advantage that drives lasting results.

Services:

  • Training Program Design
  • Content Creation
  • E-Learning Development
  • Copyediting
  • Training Guide Creation and Proofing

LMS Maintenance + Support

Ensure the smooth operation of your training platform with comprehensive management of your learning system. By handling user setup, course updates, technical support, and custom reporting, we free your team to focus on delivering exceptional service while your leaders concentrate on operations.

 Services:

  • User Management
  • Technical Maintenance & System Updates
  • Learner Support
  • Content Upload & Organization
  • Custom Reporting & Analytics
  • LMS Training for Managers

Soft Skills Development

Elevate your guest experience with Soft Skills Development designed to enhance communication, empathy, and teamwork. This program builds essential interpersonal skills to address challenges professionally, foster effective collaboration, and create lasting positive impressions. Invest in a workforce that consistently exceeds guest expectations through authentic connections and exceptional service.

Services:

  • Effective Communication Workshops
  • Conflict Resolution
  • Teamwork & Collaboration Building
  • Adaptability & Resilience Development
  • Guest Service Mindset Coaching
  • Leadership Soft Skills for Supervisors & Managers

Translation

Ensure every team member understands your vision and operations with training tools in their language. Deliver clear, consistent learning through eLearning modules, training guides, and videos. With culturally relevant adaptations, voiceovers, and subtitles, translating or creating resources in your team’s language supports a diverse workforce, enhances service quality, and upholds your standards.

Services:

  • Multilingual Training Content Translation
  • eLearning Development
  • Training Guide Creation
  • Voiceover & Subtitling Services
  • Training Resources, Policy & SOP Translation