Meet Employee Training Specialists

Our Team

Valeria “Val” Johnson Ronchetta

Val Johnson Ronchetta is the consummate luxury professional, leading teams for the Mandarin Oriental Hotel Group, Ritz Carlton, and Biltmore Hotel. Val’s luxury experience is varied, spanning pool and beach operations to the prestigious AAA 5-diamond Palme d’Or and Salt restaurants. Val’s versatility allows her to flex from casual operations to fine dining service. Val also transitioned from the corporate hotel world to independent restaurants, opening the Wicked Bao in Fernandina Beach, Florida. Val has a unique ability to connect with team members and explain complex concepts simply. She has a passion for service and takes great pride in her...

Roberto “Tito” Ronchetta

Roberto “Tito” Ronchetta’s diverse hospitality background ranges from luxury hotels to start-up companies. Beginning his career at the Mandarin Oriental Hotel Group, Tito improved the pool & beach operation and increased guest service scores to above 92%. At the Turnberry Isle, Tito managed multiple high-volume casual dining and bar operations for resort guests and club members. Tito fully transitioned to the club environment at the Amelia National Country Club where he eliminated cost to the food and beverage operation and significantly reduced employee turnover. Tito’s luxury and club experience are balanced with start-up work at the Biscayne Bay Brewing Company....

Billy Hazelton

Billy Hazelton is a passionate mixologist with a flair for team engagement and development. Billy honed his skills in the casual dining segment as a corporate trainer before transitioning to Patrick Henry as a bar specialist. Billy joined Hilton Hotels & Resorts and traveled North American opening hotels and training teams. Behind the bar, Billy comes to life as he showcases the available real estate by effectively placing spirits. Billy teaches bartenders the importance of organization to execute with speed and precision. Picture perfect cocktails are his specialty, which he believes leads to an exceptional guest experience. Billy is a...